Help/Collecting responses

Demographic questions

Demographics are what let you say something more useful than “satisfaction is 72%” — they let you say who is unhappy. They are also the questions you cannot go back and ask once a survey has closed.

Why three questions appear automatically

Surveys started blank or with AI Author get a short block — age range, gender identity, and ZIP or postal code — placed after your substantive questions and before the completion screen. It takes about thirty seconds.

You cannot go back and ask after a survey closes, and without them every result is a single number with no way to slice it. That is why the default is to include rather than to ask.

The editor shows a chip reading “Demographics auto-included”. One click removes the block entirely.

The tiers

Set from the tier selector in the editor. Only Lite is ever added for you — the platform never promotes you to a longer block on its own.

TierAsks
NoneNo demographic questions.
LiteAge range, gender identity, ZIP or postal code.
StandardLite plus country, state or region, education, household income.
FullStandard plus race, Hispanic origin, marital status, children in household, employment status, housing status.

Add-ons

  • DEIInclusive demographics for diversity and inclusion work, including sexual orientation and disability status. Shared questions are not asked twice if you also run Full.
  • FirmographicsCompany size, industry, role and seniority, for B2B research.

How the questions are worded, and why

  • Race and Hispanic origin are asked separatelyRolling Hispanic or Latino into a race list produces data you cannot compare with the census or with any published research. Two questions is the standard.
  • Gender is Man / Woman / Non-binary / Prefer to self-describeNot Male / Female. This captures gender identity and is trans-inclusive, and the self-describe option takes free text.
  • Every single-select ends with “Prefer not to say”Forcing an answer to a personal question produces a wrong answer rather than an honest blank.
Watch out
Turn the block off for employee surveys

Internal surveys usually already collect location, tenure and department. Adding age, gender and postcode on top makes individuals identifiable by combination in a company of any modest size — which undermines the anonymity the survey depends on.

HR templates already default to no demographics for this reason. A blank-started employee survey does not, so remove the block yourself.

Related
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